What to do if my data is not extracted correctly?

Are you having issues extracting the data from the file you uploaded? There can be several steps to getting exactly what you need - rest assured that we are here to help. 

Please send your support request to contact@docparser.com and include the following information:

  • The email associated with your Docparser account
  • The name of the parser you are having problems with
  • Screenshots to explain any hardships that you encountered
  • What you wanted to get from the data that you didn’t get
  • Any other nuggets of information that will allow us to look through your account and help you as efficiently as possible

Once we have acquired this information we will be able to process your request in an expedient fashion.

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